A straightforward look at our 60-day, 100% money-back guarantee and how to use it.
Last updated: August 2026
Every OptiPlax USA order comes with a 60-day, 100% money-back guarantee. If your results aren't what you hoped for, you can request a full refund within 60 days of delivery.
Just email support@en-eng-us-optiplax.com with your order number and shipping details, and our team will walk you through the rest.
Refund requests need to be submitted within 60 days of your delivery date. Hang on to your order confirmation — it's your proof of purchase for eligibility.
Once approved, refunds typically take 5–10 business days to appear back on your original payment method, depending on your bank or card issuer.
The guarantee applies across every package size we offer — Basic, Most Popular, and Best Value alike.
Original shipping fees are non-refundable, unless the return is the result of an error on our end.
Got a question about the refund process? Email support@en-eng-us-optiplax.com — we're glad to help.